We apologize for the inconvenience, but please check the following.

• Is the email address you registered correctly entered?
• Are your settings set to allow you to receive emails from "@knowyour.co.jp"?
• If you are using gmail or spam folder, are the emails sorted into promotions?

*If you are using your carrier's (mobile phone) email address, you may not be able to receive emails depending on your settings.

If the problem is not resolved even after checking the above, please contact us using the inquiry form .

We will check the details, so please contact us using the inquiry form .

We will ship the product within 1 to 4 days from the date of purchase.
For the delivery date for the second and subsequent subscriptions, please check the next scheduled delivery date on My Page.

• Delivery to Okinawa, remote islands, etc. may take some time.
• Delivery may be delayed due to weather or traffic conditions.
• If the shipping date changes due to the year-end and New Year holidays, we will notify you in advance via News/email on the site. Please check this together with the expected delivery date of regularly purchased items.

We kindly ask for your understanding regarding the above.

You can use credit card payments (VISA, MASTER, AMEX) and cashless payments (Shop Pay, Apple Pay, Google Pay).

The brand name "KNOW YOUR ORIGIN" will be printed on the shipping box.
The shop name "KNOW YOUR ORIGIN" and the product name "Cosmetics" will be printed on the shipping slip.

Shipping fee is a flat rate of 800 yen per order. Regularly purchased items are shipped free of charge.
Additionally, if you purchase multiple items and do not wish to combine them, shipping charges will apply for each shipment. Thank you for your understanding in advance.

Due to environmental considerations, a purchase statement is not included in the package.
We would appreciate it if you could use the email sent to you after placing your order as your statement.

You can check the details of your order from "Order History" on My Page.
We apologize for any inconvenience this may cause and appreciate your understanding.

I'm sorry. We do not support overseas shipping.

A free gift card can be included. When placing an order, you can add a gift card to your cart along with the product and make payment.

You can change the next scheduled delivery date from My Page.

*For orders from the second time onwards, please make changes at least 7 days before the next scheduled delivery date.

As a general rule, we do not accept returns or cancellations after an order is confirmed. Please check the purchase details carefully before placing your order. For orders after the second regular purchase, please place your order at least 7 days before the next scheduled delivery date.

If you place a regular purchase order, you cannot cancel your subscription until the second delivery is completed. From the third time onwards, you can cancel from My Page. Please complete the procedure on My Page at least 7 days before the next scheduled delivery date.

You can temporarily suspend the shipping of regularly purchased items from My Page.

We apologize for the inconvenience, but please check the following.

• Is the email address you registered correctly entered?
• Are your settings set to allow you to receive emails from "@knowyour.co.jp"?
• If you are using gmail or spam folder, are the emails sorted into promotions?

*If you are using your carrier's (mobile phone) email address, you may not be able to receive emails depending on your settings.

If the problem is not resolved even after checking the above, please contact us using the inquiry form .

You can reset your password by selecting "Forgot your password?" displayed on the My Page login screen.
Once you submit your email address, you will receive an email with instructions, so please check the content and reset your new password.

We apologize for the inconvenience, but if you wish to change your credit card information, please contact us via Contact Us. However, if you use Shop Pay, you can change it from My Page. From My Page → Regular Purchase → Click Change Payment Method. You will receive an email from Shop Pay with instructions on changing your credit card, so please make the change from there.

You can change your address from "Edit address" on My Page. Please note that this will not be reflected if your order has already been confirmed.

*Please contact the shipping company (Yamato Transport) for any changes after your order is confirmed. Please check the tracking number provided in the shipping completion email.

There are no restrictions and you can use it every day as long as you avoid it during pregnancy, menstruation, or when you have symptoms such as vaginitis.
It is important to use it continuously, so we recommend using it at least once a week. Please refer to the usage guidelines listed on the product information page until you get the hang of it.

You can use it at any time you like. However, from a hygienic perspective, we recommend using it in a clean state, so we recommend using it after taking a bath. In other cases, wash your hands thoroughly before use.

Some of the gel will be excreted from your body, so if you are concerned about this, please use a vaginal discharge sheet.

You can temporarily suspend your subscription from My Page. You can also restart from My Page.

Although it does not contain any ingredients that are harmful to the body, please refrain from using it just in case.